Support

Help with a SELFSTORAGELOCK system, the app, or your account.

The fastest way to reach us is by email. Describe what is not working and we will get back to you.

Contact

Support
support@selfstoragelock.com
Sales and general
info@selfstoragelock.com
Privacy questions
Brent Casters
brent@bremo.be
+32 470 19 90 70

What to include in your message

The more of this you give us in the first mail, the faster we can help:

  • The name and location of the storage facility
  • Which system it concerns: A1 keypad, FRU keypad, or a unit lock
  • The unit or door number, if it concerns one specific lock
  • What you expected to happen and what happened instead
  • For app issues: the phone model and whether you use the app on iPhone or Android

App support

Questions about the SELFSTORAGELOCK app, including access codes, shared access and notifications, go to the same address: support@selfstoragelock.com.

If you rent a unit at a facility that uses our systems, your facility operator manages your access. For questions about your rental, your code not being issued, or your account with the facility, contact the facility first.

Company details

SELFSTORAGELOCK BV
Bosdel 58/2, 3600 Genk, Belgium
VAT BE 1035.376.416